Was Sie aus diesem essential mitnehmen können

Was Sie aus diesem essential
mitnehmen können

• Verständnis für die große Relevanz von Servicerobotern in der Dienstleistungs-
  branche
• Bewusstsein für Serviceroboter als Möglichkeit der Digitalisierung der Dienst-
  leistungserbringung
• Erkenntnis zur Eignung von Servicerobotern für Aufgaben mit einem hohen
  Volumen, einer geringen Heterogenität und einer geringen emotionalen Kom-
  plexität
• Einsicht, dass technische Entwicklungen immer neue Einsatzfelder und
  Anwendungsmöglichkeiten von Servicerobotern entstehen lassen, auf die sich
  Kunden, Mitarbeiter und das Management vorbereiten sollten
• Fähigkeit zur Abgrenzung von humanoiden, nicht-humanoiden, physischen
  und virtuellen Servicerobotern
• Kenntnis über die Chancen, Herausforderungen und Handlungsempfehlungen
  beim Einsatz von Servicerobotern aus Kunden-, Mitarbeiter- und Management-
  perspektive

© Der/die Herausgeber bzw. der/die Autor(en), exklusiv lizenziert durch      39
Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature 2021
T. Afflerbach, Serviceroboter, essentials,
https://doi.org/10.1007/978-3-658-35624-8

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